Refund Policy

Last Updated: December 22, 2025

At CarCheck (epicvinrecord.com), we are committed to customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our vehicle history reports and related services.

        Quick Summary: We offer refunds within 14 days of purchase if the report contains no data or if there was a technical error preventing access to your report.
    

1. Refund Eligibility

You may be eligible for a full refund under the following circumstances:

No Data Available: If the vehicle history report contains no data or is unable to locate information for the VIN or license plate you provided.
Technical Issues: If you experience technical problems that prevent you from accessing or downloading your purchased report, and our support team is unable to resolve the issue.
Duplicate Purchase: If you accidentally purchased the same report multiple times.
Incorrect VIN Entry: If you entered an incorrect VIN number and contact us within 24 hours of purchase.

2. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

If the report was successfully delivered and contains available data, even if the information is not what you expected or hoped for.
If you are dissatisfied with the content of the report after reviewing it.
If you decide you no longer need the report after it has been generated and accessed.
If the report shows negative information about the vehicle (accidents, damage, etc.).
If you purchased the wrong type of report or package after accessing it.

3. Refund Request Timeframe

Refund requests must be submitted within 14 days of the original purchase date. Requests made after this period will not be considered.

4. How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team at info@epicvinrecord.com
Include your order number or transaction ID
Provide the VIN or license plate number used for the report
Clearly explain the reason for your refund request
Include any relevant screenshots or documentation

5. Refund Processing

Once your refund request is approved:

Refunds will be processed within 3-5 business days
The refund will be issued to the original payment method used for the purchase
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
You will receive a confirmation email once the refund has been processed

6. Subscription Services

For subscription-based services:

You may cancel your subscription at any time
Cancellations will take effect at the end of the current billing period
No refunds will be issued for partial subscription periods
You will retain access to the service until the end of the paid period

7. Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us, we reserve the right to permanently ban your account and may dispute the chargeback. Please contact us directly so we can resolve any issues before taking such action.

8. Partial Refunds

In certain situations, CarCheck may offer partial refunds at its discretion. This may apply when:

The report contains some data but is incomplete
There was a minor technical issue that caused inconvenience
Other circumstances deemed appropriate by our customer service team

9. Modifications to Refund Policy

CarCheck reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

10. Contact Information

For refund requests or questions about this policy, please contact:

CarCheck Customer Support
Email: info@epicvinrecord.com
Website: https://epicvinrecord.com

We aim to respond to all refund requests within 24-48 hours during business days.